Privacy Policy

1. INTRODUCTION

This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.avofunding.com.au

By providing us with your data, you warrant to us that you are over 18 years of age.​

Avo Funding is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).​

2. CONTACT DETAILS

​​​​Phone Number: call 1300 359 806

​E-mail: hello@avofunding.com.au

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3. WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT

Personal data refers to any information that can be used to identify an individual. However, this does not include anonymized data. We may process various categories of personal data about you, which are as follows:Communication Data: This category includes any communication you send to us, whether it is through the contact form on our website, email, text, social media messaging, social media postings, or any other form of communication. We process this data to communicate with you, maintain records, and establish, pursue, or defend legal claims. The lawful ground for this processing is our legitimate interests, which include responding to your communications, keeping records, and establishing, pursuing, or defending legal claims.Customer Data: This category includes data related to any purchases of goods and/or services, such as your name, title, billing address, delivery address, email address, phone number, contact details, purchase details, and payment information. We process this data to fulfill the goods and/or services you have purchased and maintain records of such transactions. The lawful ground for this processing is the performance of a contract between you and us, or taking steps at your request to enter into such a contract.User Data: This category includes data about how you use our website and any online services, as well as any data you post for publication on our website or through other online services. We process this data to operate our website, provide you with relevant content, ensure the security of our website, maintain backups, and enable publication and administration of our website, other online services, and business. The lawful ground for this processing is our legitimate interests, which include properly administering our website and our business.Technical Data: This category includes data about your use of our website and online services, such as your IP address, login details, browser information, duration of visits, page views, navigation paths, frequency of website use, time zone settings, and other device-related information. This data is sourced from our analytics tracking system. We process this data to analyze your use of our website and online services, protect and administer our business and website, deliver relevant content and advertisements to you, and understand the effectiveness of our advertising. The lawful ground for this processing is our legitimate interests, which include properly administering our website and our business, growing our business, and formulating our marketing strategy.Marketing Data: This category includes data about your preferences for receiving marketing communications from us and our third parties, as well as your communication preferences. We process this data to allow you to participate in our promotions, such as competitions, prize draws, and giveaways, deliver relevant website content and advertisements to you, and measure the effectiveness of this advertising. The lawful ground for this processing is our legitimate interests, which include studying how customers use our products/services, developing them, growing our business, and deciding our marketing strategy.We may use Customer Data, User Data, Technical Data, and Marketing Data to deliver relevant website content and advertisements to you, including Facebook ads or other display advertisements, and measure or understand the effectiveness of the advertising we serve you. The lawful ground for this processing is our legitimate interests, which include growing our business. We may also use this data to send you other marketing communications. The lawful ground for this processing is either your consent or our legitimate interests, namely to grow our business.[ NOTE SEE SECTION 4 BELOW ]

4. SENSITIVE DATA

We do not collect any sensitive data about you. Sensitive data refers to information that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health information, and genetic and biometric data. We also do not collect any information about criminal convictions and offenses.However, please note that if we are required by law or by the terms of our contract with you to collect personal data, and you do not provide us with that data when requested, we may not be able to fulfill the contract. This means that we may not be able to deliver the goods or services you have requested. If you choose not to provide the requested data, we may have to cancel your order. If this situation occurs, we will notify you promptly.Rest assured that we will only use your personal data for the purpose it was collected, or for a reasonably compatible purpose if necessary. If you have any further questions regarding this, please email us at (Insert Email Info Here). In the event that we need to use your information for an unrelated new purpose, we will inform you and explain the legal grounds for processing.In some cases, we may need to process your personal data without your knowledge or consent, if required or permitted by law. However, please note that we do not engage in any automated decision-making or profiling processes.Your privacy and the security of your personal data are of utmost importance to us. We are committed to protecting your information and handling it responsibly. If you have any concerns or questions, please do not hesitate to reach out to us. We value your trust and will do our best to address any issues.

5. MARKETING COMMUNICATIONS

Our legal basis for processing your personal data to send you marketing communications is either your consent or our legitimate interests (specifically, growing our business). According to the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if:(i) you have made a purchase or requested information about our goods or services from us; or(ii) you have agreed to receive marketing communications and have not opted out of receiving such communications since then.As per these regulations, if you are a limited company, we may send you marketing emails without seeking your consent. However, you can still choose to opt out of receiving marketing emails from us at any time.We will obtain your explicit consent before sharing your personal data with any third party for their own marketing purposes.You have the option to request us or third parties to stop sending you marketing messages at any time by clicking on the opt-out links in any marketing message sent to you or by emailing us at (Insert Info Here).Please note that opting out of receiving marketing communications does not affect the use of your personal data provided as a result of other transactions, such as purchases or warranty registrations.

6. DISCLOSURES OF YOUR PERSONAL DATA

We may need to share your personal data with the following parties: Service providers who offer IT and system administration services, professional advisers such as lawyers, bankers, auditors, and insurers, government bodies that require us to report processing activities, and third parties to whom we sell, transfer, or merge parts of our business or assets.We ensure that all third parties to whom we transfer your data respect the security of your personal data and handle it in accordance with the law. We only permit these third parties to process your personal data for specific purposes and in line with our instructions.

7. DATA SECURITY

We have implemented robust security measures to safeguard your personal data against accidental loss, unauthorized access, alteration, disclosure, or misuse. Access to your personal data is strictly limited to our employees and partners who require such information for legitimate business purposes. These authorized individuals are bound by confidentiality obligations and will process your personal data solely as per our instructions.In the event of any suspected personal data breach, we have established procedures to promptly address the issue. If legally mandated, we will notify you and the relevant regulatory authority about the breach.

8. DATA RETENTION

We understand the importance of safeguarding your personal data and strive to retain it for only as long as necessary to fulfill the purposes for which it was collected. This includes fulfilling legal, accounting, and reporting requirements.In determining the appropriate duration of data retention, we consider factors such as the amount, nature, and sensitivity of the data, the potential risks associated with unauthorized use or disclosure, the objectives of processing, alternative methods to achieve those objectives, and legal obligations.For tax purposes, we are obliged to retain basic customer information (including Contact, Identity, Financial, and Transaction Data) for a period of six years after the termination of your customer relationship.Under certain circumstances, we may anonymize your personal data for research or statistical purposes. In such cases, we may use this information indefinitely without providing you with further notice.

9. YOUR LEGAL RIGHTS

You have certain rights concerning your personal data under data protection laws. These rights include the ability to request access, correction, erasure, restriction, transfer, object to processing, data portability, and the withdrawal of consent (where consent is the lawful basis for processing). If you would like to exercise any of these rights, please reach out to us at hello@avofunding.com.au .Please note that you will not be charged a fee to access your personal data or exercise any of these rights. However, if your request is considered unfounded, repetitive, excessive, or if we are unable to comply with your request, we may charge a reasonable fee. We may also require specific information from you to verify your identity and ensure that only authorized individuals gain access to your personal data. This is a security measure to protect your information from unauthorized disclosure. We may follow up with you for additional details to expedite our response.We strive to address all valid requests within one month. However, if your request is complex or if you have submitted multiple requests, it may take longer. If this is the case, we will notify you accordingly.

10. THIRD-PARTY LINKS

This website may contain links to third-party websites, plug-ins, and applications. By clicking on these links or enabling these connections, you may inadvertently allow third parties to collect or share data about you. Please note that we do not have control over these third-party websites and cannot be held responsible for their privacy policies. It is strongly recommended that you read the privacy notice of every website you visit after leaving our site.